Self Help Services is part of The Big Life Group, the largest social enterprise group in the country. Everything Big Life does is driven by the need to help people change their lives, however small or large those changes might be. The values of the Big Life Group are:
- Inspiring – We inspire others to change their lives, their businesses and their worlds.
- Valuing Difference – We strive to find the unique qualities, gifts, insights, skills and perspectives that different people offer. By encouraging diversity we constantly challenge ourselves and others.
- Creative – We always look for new ways to do things and always question what is ‘accepted’. We grab opportunities and always look for new solutions.
- Courageous – We do what we think is right for the people we work with. We are proud to be different where difference is needed.
- Honest – We are honest with ourselves and with others. We build on our strengths and learn from our weaknesses. We always want to improve.
- Thoughtful – We reflect on all that we do. We take time to consider how effective we are and how we can be better. We do not react to circumstances, but are proactively working to achieve our vision. Giving the best to people who have had the worst.
Our vision for the future
This year, Self Help Services will focus on:
- Achieving a minimum of 6,500 people accessing our services
- Increasing the size of Community Services by providing a full menu of services across new areas
- Creating funded partnership opportunities demonstrating our commitment to widen participation through joint working with external organisations
- Aiming for up to 60% recovery rate for all services
- Achieving 95% patient satisfaction across all areas plus action plans for any dissatisfied clients
- Achieving 95% volunteer satisfaction
- Developing a strategy for building a presence and well understood brand with GPs across the Northwest
Why Self Help Services is different
Our staff and volunteers really care
Service users get better experience and quality. We fight for the service user.
We are leaders in mental health in the North West
Our opinion counts and this ensures we are at the forefront of Primary Care mental health, which better enables us to run a sustainable organisation.
We are reflective, honest and thoughtful
We learn from our mistakes and don’t keep doing the wrong thing just because that is the way we have done it before.
We are flexible
We are open to new ideas and can flex our business model to meet new challenges.
We have an eclectic mix of staff team and volunteers
Creativity of our approach prevents us from being complacent and provides more choice for service users.
We listen to our staff, volunteers and service users
Those closest to the service user have influence in how the organisation is run.
We have high expectations and make our service targets work for our clients
Across all levels of the organisation we demand excellence. We invest in understanding the service levels required by our commissioners and ensure we meet them whist supporting our service users.
We stand up for what we believe in
Our staff feel a personal responsibility for their work and know they will get support from their managers.
